Knowledge Management

Knowledge Management

 :Program Objectives

1. To master the key principals of knowledge management
2. To illustrate the differences between data, information and knowledge
3. To make effective use of knowledge creation methods
4. To capture tacit and explicit knowledge
5. To measure the impact of knowledge on the organisation’s strategy
6. To identify knowledge gaps and fill them
7. To design and implement intellectual capital projects
8. To carry out a knowledge audit and valuation of the organisation’s knowledge assets
9. To increase the value of the organisation’s knowledge

:Course Outline

• The subject matter of knowledge management
• Knowing what we know-how to find out what the organisation already knows
• Operations and knowledge audits
• Specifying the organisation’s core competences
• Translating the organisation’s competences into high value knowledge assets
• Knowledge Capital
• The importance of knowledge communities
• Knowledge and culture
• Formulating knowledge management metrics
• The capture and acquisition of knowledge
• Knowledge creation
• Knowledge representation
• Knowledge transfer
• Pooling and storing knowledge
• Sharing knowledge
• Knowledge distribution
• Intellectual capital; managing the organisation’s intellectual assets
• Knowledge valuation
• How knowledge leverages the company’s profits
• Quantifying the benefits of knowledge programmes
• Using knowledge capital to increase the company’s market value

?WHO SHOULD ATTEND

All company directors and managers involved in information and knowledge.  Decision makers, information officers, strategy, operations and project managers will all find this course of great value.