Training Evaluation and Assessment

Training Evaluation and Assessment

 :Program Objectives

Know the limitations of three of the existing models of evaluation and master the use of the 10 step method .Be able to explain the difference between validation and evaluation and the need for the latter .Be able to demonstrate the cost of not evaluating training activities .Produce added value tables which will show which training adds value and which does not .Segment training into priority categories for evaluation

:Course Outline

Understanding the Difference between Evaluation and Validation Course introductions and objectives Understanding Evaluation and the significant difference over validation and the difference between ROI and added value– group exercise Current models explained, Kirkpatrick, CIRO and IES Understanding the process of evaluation and its position in the training cycle –case study Review of day one Using the 10 step process to evaluate training How to use the 10 step process to produce training evaluation Methods of measuring training – practical demonstrations to cover Skills, Knowledge, Supervisory and management How to cost out training, getting to grip with unit costs and deciding what parameters should be used for measurement Practical exercise on a case study – putting theory into practice Day two review Practical examples of the evaluation of training Case Study One – computer keyboard skills – group exercise and presentation Case Study Two – Telephone skills training – group exercise and presentation Case Study Three – creating self empowered teams and organisational change – group exercise and presentation Review of progress to date and group quiz Applying a process approach to evaluation What would improve training effectiveness, pedagogical v agogical methods – training duration – incentives and the role and positioning of testing Management accountability for training implementation –competencies and the impact of evaluation Accountability of training department to guarantee and produce results Should all training be subjected to evaluation? Work on back at work presentations Applying evaluation back in the work place Group quiz Dealing with variance and uncertainty during evaluation What to do with poor performers Presentations of back at work plans End of course certification and validation

Who Should Attend? 

Budget holders for training, HR Managers, Training Managers, training co coordinators and any line manager who what’s to see results from training. In addition any one in the organisation who wishes to see how the effectiveness of training can be measured