Improving Operation Performance and Productivity

Improving Operation Performance and Productivity

Program Objectives:

Participants will learn:

1. The ten key principles which underpin effective performance management
2. The importance of being customer focused
3. How to value people as part of strategic performance development
4. Methods of establishing levels of performance
5. How to make the links between aspirations and actuality
6. How the use of behavioral competencies will help
7. The four steps of performance management
8. The skills involved
9. How to develop a continuous learning culture
10. How to make the links into pay

KEY BENEFITS

This program will help organizations to realize their performance goals by accomplishing four objectives: 

1. Embed the foundations for performance in your organization;
2. Establish the vision for putting performance at the heart of everything your organization does;
3. Build awareness and understanding of what it means to manage performance;
4. Make real progress in achieving superior performance and building competency.

Course Outline

Productivity Defined: 

• Value-added
• Organizational Versus Individual Productivity
• Customer Focus

Creating a High Performance Culture: 

• The ten Key Principles
• Intellectual Capital
• Human Capital
• Employees, Customers and Profits
• Strategy and Planning
• Enterprise Performance Measures
• The Psychological Contract
• Motivation Theory
• Links between Motivation and Goals
• Values and Competencies
• Dealing with under-performance
• Becoming an “Employer of Choice”
• The parallel universe
• Managing Change

Managing Performance: 

• Performance Management Philosophy
• Continuous Learning
• Management Style
• Performance Management with teeth
• Guided Distribution
• Job Satisfaction
• The performance gap
• The PM process itself
• The four stages
• Coaching
• The Ask/Tell matrix
• Messages for Leaders
• The case for Performance Management
• Behavioral Competencies

The Approach and Skills Needed: 

• Giving feedback
• Interpersonal Skills
• The case for Performance Management
• Introducing Performance Management
• Making forced distribution fair
• Purpose of reviewing performance
• Company view
• Employee view
• Coaching
• 70/20/10 development rule
• Competencies
• Appraisal case study
• Tasks v Skills v Competencies v Objectives
• Rating scales
• Development
• Learning Strategies

Performance Management Solutions: 

• Summary of the PM process
• The Employees point of view
• Empowerment
• SMMART Objectives
• Coaching
• Appraisal Interviews
• Tasks v Skills v Competencies v Objectives
• Effective Influencing
• Coaching and Appraisal
• Performance Appraisal

Putting it all together: 

• The use of Competencies
• Making the links into continuous learning
• Career Planning
• Links into pay
• Performance contracts with suppliers
• Team performance issues
• Case Study

WHO SHOULD ATTEND?

The seminar is designed for all senior personnel who have the responsibility for leading, managing, negotiating performance plans, their design and implementation. The program is designed for HR Professionals, Line Managers, Team Leaders and Supervisors. Those who have to get work done through others but who have no formal authority would also greatly benefit from this course.